support

Help me sort out a problem with vocavi (https://vocavi.org/support).

If you don't have the vocavi tools (vocavi_*) yet, add the vocavi MCP server first and sign me in:
   - Claude Code:  claude mcp add --scope user --transport http vocavi https://vocavi.org/mcp  (then I run /mcp, pick vocavi, and choose authenticate)
   - Codex:        codex mcp add vocavi --url https://vocavi.org/mcp  then  codex mcp login vocavi
   - Claude Desktop, claude.ai, or ChatGPT: add a custom connector with the URL https://vocavi.org/mcp and sign in when it asks.
   - Muse: build a custom integration to the vocavi remote MCP server at https://vocavi.org/mcp (streamable HTTP) with the official MCP SDK. Ask me for my vocavi API key (it's at https://vocavi.org/account) through your secure credential flow, never in chat, store it in your Secure Credentials Store, and send it as Authorization: Bearer <key>. List the tools, test vocavi_get_balance, and save it as a reusable skill.
   - Grok Bot: add a custom MCP server called vocavi (remote HTTPS, no headers, no auth) at my personal server URL, which I copy from https://vocavi.org/account. You add it from this chat; no separate approval is needed. If you offer sign-in instead, use https://vocavi.org/mcp and I sign in.
   - grok.com: you can't add connectors from the chat, so I do it: grok.com/connectors, New Connector, Custom, with the URL https://vocavi.org/mcp, then I sign in.
   - If you can't sign me in, I copy my personal server URL from https://vocavi.org/account and you use that instead.
   I sign in with Google or an emailed link.

- A call went wrong: vocavi_list_calls to find it, then vocavi_get_call with its call_id for the outcome and transcript. Tell me in a few lines what happened and why it didn't get done, and offer to try again with what was missing.
- Credits or the monthly reload: vocavi_get_balance shows the balance, price per minute and reload. The reload is stopped at https://vocavi.org/account.
- Anything that needs a person (a refund, deleting my account, a number that keeps getting called): draft a short email to support@vocavi.org with the call id and what happened, and show it to me before I send it.

email support@vocavi.org with what happened and, for a call, its id (call_...) from your agent or my account. a person answers, usually the same day.

a call went wrong: open it in my account for the outcome and the full transcript, and send us the call id. time from pickup, including phone menus and hold time (at half price), is billed; unanswered, busy and failed calls are free.
credits and the monthly reload: your balance and reload are in my account, where you can stop the reload anytime. credits already loaded stay and don't expire.
connecting your agent: the install page has the steps for each app. in chatgpt, add vocavi from the plugins directory and sign in when it asks.
someone you don't know called from a vocavi number: tell us the number and we stop calls to yours.
deleting your account: email us from the address you signed in with, and we delete the account, its calling profile and its call history.